top of page
Feb 27, 20231 min read
Baby Boomer grudge purchases – How can we shrink the purchase cycle?
We all have them. Things that we know we should buy, but just don’t. These are things that provide us improved quality of life, but also...
12 views0 comments
Nov 9, 20222 min read
Can you engage new customers through art?
Succah by the Sea at Sculpture by the Sea 2019 - photo by Richard Glover There are a lot of people that would never enter an art gallery....
51 views0 comments
Apr 19, 20223 min read
Air Bound Customer Centricity
Who is ever excited to get on a 14 hour economy as plane ride? Especially with kids …. It has always been the dreaded, but required,...
38 views0 comments
Mar 23, 20221 min read
Meet the Moment - Women leaders on what matters in 2022
It was so exciting to support Chief Executive Women (CEW) and Boston Consulting Group (BCG) to conduct this research and write the...
12 views0 comments
Mar 23, 20221 min read
Leaders drive customer centricity
I was chatting to a contact of mine about what makes a customer centric organisation and how they outperform other institutions. We...
22 views0 comments
bottom of page